Privacy Policy

1. Information We Collect

• Account information — your name, email address, phone number, and password when you register.
• Order information — delivery address, city, and items purchased, needed to fulfill and track your orders.
• Dealer information — company name and business details, if you apply for a dealer account.
• Profile details — an optional avatar photo you choose to upload.
• Usage data — pages you visit and products you view, used to improve our catalog and recommendations.

2. How We Use Your Information

• To process and deliver your orders, including cash-on-delivery fulfillment.
• To create and manage your account, including dealer approval where applicable.
• To communicate with you about orders, account activity, and support requests.
• To improve our products, pricing, and overall shopping experience.
• To detect and prevent fraud or abuse of our platform.

3. How We Protect Your Information

We store your data on secured servers and use industry-standard measures such as password hashing to protect your account. Access to personal information is limited to staff who need it to operate the store, such as processing orders or providing customer support.

4. Sharing Your Information

We do not sell your personal information. We only share the details necessary to fulfill your order (such as your name, phone number, and delivery address) with our delivery partners, and we may disclose information when required by law.

5. Your Choices

• You can review and update your name, email, phone, and avatar at any time from your Profile Settings.
• You can request deletion of your account from the same page.
• You can contact us to ask what information we hold about you or to request corrections.

6. Cookies

We use essential cookies to keep you signed in, remember your cart, and maintain your selected language. These cookies are necessary for the site to function and do not track you across other websites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@online.com.ps or by phone at +970 9 267 5248.